Williams Subaru Charlotte Careers & Employment Opportunities

Williams Auto Group has been in Charlotte 80+ years and is a staple in the Charlotte community. We are proud to be one of the oldest family owned and operated dealerships in the area. We take great pride in providing outstanding customer service, and it all starts by treating your employees like family. We have built an outstanding culture that supports our team, and in turn translates into an excellent customer experience.

Our business is booming, and we are always looking for rockstars to join our winning team. Subaru continues to grow in popularity and with it we are growing too! To keep up with the market we are always looking for awesome people who share in the Williams Subaru core beliefs and want to help make our community the best place to live, work, and play.

Benefits of working with us:

• Medical, Dental, Vision, Life and Disability Insurance Offered
• Paid Holidays and Vacation
• Flexible Schedules, Closed on Sundays
• 401(k) Retirement Plan Available After 1 Year of Employment
• Great Work Environment
• Employee Discounts
• Monthly, Weekly, and Daily Bonus Opportunities
• Compensated Training Programs
• Drug-Free Work Environment

Visit our staff page to learn about and connect with potential new co-workers! View current open positions below and click to apply!

Customer Engagement Specialist - Sales

Are you a motivated, people-first communicator looking to grow in the automotive industry?
Williams Subaru is seeking a Customer Engagement Specialist to join our dynamic business development team and be the voice of our dealership to prospective customers. If you thrive in a fast-paced environment and love delivering exceptional service, we want to meet you!

Role Overview

As a Customer Engagement Specialist, you'll play a vital role in the car-buying journey. You'll be the first point of contact for sales inquiries, connecting with customers by phone, email, and text to help them schedule appointments, get information, and move confidently through their shopping experience.

This is not a traditional sales role - it's a career-launching opportunity for someone passionate about service, communication, and building rapport.

Key Responsibilities

• Respond to inbound sales inquiries via phone, email, and online chat
• Proactively follow up with leads to schedule showroom appointments
• Update and maintain accurate customer records in our CRM system
• Reach out to previous customers with current offers and promotions
• Collaborate with the sales team to create seamless customer handoffs
• Deliver product information with professionalism and enthusiasm

Requirements

• Valid driver's license
• Must pass background and drug screening
• Strong communication and interpersonal skills
• Positive attitude and eagerness to learn
• Detail-oriented and organized
• Confident and friendly phone presence is a must!

Preferred Experience

• Prior customer service, hospitality, retail, or call center experience
• Ability to multitask in a fast-paced environment
• Bilingual applicants are strongly encouraged to apply

What We Offer

• Medical, dental, vision, and life insurance
• 401(k) retirement plan
• Employee discounts
• Bonus opportunities
• Flexible scheduling
• Family-oriented work culture
• Paid training and professional development
• 5-day, 40-hour work week
• No late nights: 9-6:30 M-F and 9-5 Saturdays
• Closed on Sundays

No Automotive Sales Experience? No Problem.

We'll train the right candidate with customer service experience and a passion for helping people. If you're driven to succeed and excited to grow, this is your opportunity to launch a rewarding career.

How to Apply

Submit your resume and a brief cover letter highlighting your experience and why you'd be a great fit for this role. Bilingual applicants are encouraged to apply.

Join a team that puts people first - customers and employees alike. That's the Williams Way.

Subaru Express Service Advisor

Overview

We are seeking a dedicated Express Service Advisor to join our Williams Subaru team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support throughout their automotive repair experience. This role requires a strong understanding of automotive repair processes, excellent communication skills, and the ability to manage customer expectations effectively.

Job description

Williams Auto Group has been a trusted name in the Charlotte community for over 80 years. We pride ourselves on providing exceptional service and building long-lasting relationships with our customers. Our business is thriving, and we're seeking enthusiastic individuals to join our team. We're seeking a motivated and customer-focused Subaru Service Advisor to join our team and contribute to our success.

Duties & Responsibilities:

· Serve as main point of contact for customers receiving Express repair work in our dealership service department

• Responsible for identifying, selling, and documenting services for customers
• Advise customer on necessary and recommended services, offer additional services & repairs when appropriate
• Enter estimates and cost on service order and explain costs to customer
• Schedule follow-up appointments with customer
• Maintain CSI at or above company standards
• Document services performed
• Communicate directly with foreman and technicians regarding the status of service work
• Continuously learn new information and participate in required training
• Maintain an organized, clean and safe work area
• Other duties as assigned

Job Requirements:

• Ability to work in a process-driver,
• Valid driver's license and good driving record
• Must be able to pass background and drug screenings

Job Benefits:

• Competitive base salary plus commission.
• Comprehensive training and support to help you succeed in your role.
• Health, dental, and retirement benefits.
• Employee discounts on Subaru vehicles and services.
• Opportunities for career advancement within the dealership.
• Competitive work schedule that promotes work-life balance, allowing you to enjoy your personal time while excelling in your career. No late nights!

At Williams Subaru, we value our customers and our team members. If you're a motivated, customer-oriented individual who is passionate about Subaru vehicles and exceptional service, we invite you to apply for this position. Join us in providing our customers with the best Subaru ownership experience!

To apply, please submit your resume and a cover letter detailing your relevant experience and your commitment to delivering exceptional customer service at Williams Subaru.

Subaru Service Advisor

Overview:
Williams Subaru is seeking a skilled and experienced Service Advisor to join our high-performing Fixed Operations team. With over 80 years of automotive excellence in the Charlotte community, we are proud to offer our customers-and our employees-an exceptional experience. We're looking for a professional who thrives in a fast-paced service environment, can build trust with customers, and is confident advising on complex repairs and maintenance services.

About the Role:
As a Subaru Service Advisor, you will be the critical link between our customers and the service technicians. Your primary goal will be to ensure every customer receives clear, honest, and professional guidance throughout the service process. This position is ideal for someone who brings industry experience, understands the nuances of customer communication, and is comfortable with multi-point inspections, warranty guidelines, and upselling needed services with integrity.

Key Responsibilities:

• Act as the main point of contact for service customers, managing everything from check-in to final delivery.
• Clearly communicate vehicle service needs based on technician recommendations and inspection reports.
• Accurately prepare estimates and explain costs, services, and warranties in a way that builds customer confidence.
• Proactively recommend and sell additional maintenance and repair services when appropriate.
• Manage and maintain high CSI (Customer Satisfaction Index) scores.
• Coordinate with technicians and parts department to ensure timely service completion.
• Handle warranty and recall processes in accordance with Subaru and manufacturer policies.
• Follow up with customers post-service to ensure satisfaction and encourage repeat business.

Qualifications:

• 2+ years of experience as a Service Advisor in a dealership or high-volume repair facility required.
• Strong knowledge of automotive systems and repair processes.
• Familiarity with DealerTrack & Xtime or similar systems preferred.
• Exceptional communication and organizational skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Valid driver's license and clean driving record.
• Must pass background and drug screenings.

What We Offer:

• Competitive base salary plus performance-based commission (potential up to $95,000/year).
• Structured schedule with no late evenings-work-life balance is a priority.
• Health, dental, and 401(k) retirement benefits.
• Ongoing training and certification opportunities with Subaru.
• Employee discounts on vehicles, service, and parts.
• A collaborative and supportive work culture that values your experience and contribution.

If you're an experienced Service Advisor ready to take the next step in your career with a dealership that values your expertise, apply today and grow with us at Williams Subaru.

Apply Now:
Submit your resume and a brief cover letter highlighting your experience and customer service approach.

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!

Contact us for the latest employment opportunities and to schedule an interview!