Williams Subaru Charlotte Careers & Employment Opportunities

Williams Auto Group has been in Charlotte 80+ years and is a staple in the Charlotte community. We are proud to be one of the oldest family owned and operated dealerships in the area. We take great pride in providing outstanding customer service, and it all starts by treating your employees like family. We have built an outstanding culture that supports our team, and in turn translates into an excellent customer experience.

Our business is booming, and we are always looking for rockstars to join our winning team. Subaru continues to grow in popularity and with it we are growing too! To keep up with the market we are always looking for awesome people who share in the Williams Subaru core beliefs and want to help make our community the best place to live, work, and play.

Benefits of working with us:

• Medical, Dental, Vision, Life and Disability Insurance Offered
• Paid Holidays and Vacation
• Flexible Schedules, Closed on Sundays
• 401(k) Retirement Plan Available After 1 Year of Employment
• Great Work Environment
• Employee Discounts
• Monthly, Weekly, and Daily Bonus Opportunities
• Compensated Training Programs
• Drug-Free Work Environment

Visit our staff page to learn about and connect with potential new co-workers! View current open positions below and click to apply!

Customer Engagement Specialist - Sales

Are you a motivated, people-first communicator looking to grow in the automotive industry?
Williams Subaru is seeking a Customer Engagement Specialist to join our dynamic business development team and be the voice of our dealership to prospective customers. If you thrive in a fast-paced environment and love delivering exceptional service, we want to meet you!

Role Overview

As a Customer Engagement Specialist, you'll play a vital role in the car-buying journey. You'll be the first point of contact for sales inquiries, connecting with customers by phone, email, and text to help them schedule appointments, get information, and move confidently through their shopping experience.

This is not a traditional sales role - it's a career-launching opportunity for someone passionate about service, communication, and building rapport.

Key Responsibilities

• Respond to inbound sales inquiries via phone, email, and online chat
• Proactively follow up with leads to schedule showroom appointments
• Update and maintain accurate customer records in our CRM system
• Reach out to previous customers with current offers and promotions
• Collaborate with the sales team to create seamless customer handoffs
• Deliver product information with professionalism and enthusiasm

Requirements

• Valid driver's license
• Must pass background and drug screening
• Strong communication and interpersonal skills
• Positive attitude and eagerness to learn
• Detail-oriented and organized
• Confident and friendly phone presence is a must!

Preferred Experience

• Prior customer service, hospitality, retail, or call center experience
• Ability to multitask in a fast-paced environment
• Bilingual applicants are strongly encouraged to apply

What We Offer

• Medical, dental, vision, and life insurance
• 401(k) retirement plan
• Employee discounts
• Bonus opportunities
• Flexible scheduling
• Family-oriented work culture
• Paid training and professional development
• 5-day, 40-hour work week
• No late nights: 9-6:30 M-F and 9-5 Saturdays
• Closed on Sundays

No Automotive Sales Experience? No Problem.

We'll train the right candidate with customer service experience and a passion for helping people. If you're driven to succeed and excited to grow, this is your opportunity to launch a rewarding career.

How to Apply

Submit your resume and a brief cover letter highlighting your experience and why you'd be a great fit for this role. Bilingual applicants are encouraged to apply.

Join a team that puts people first - customers and employees alike. That's the Williams Way.

Subaru Express Service Advisor

Overview

We are seeking a dedicated Express Service Advisor to join our Williams Subaru team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support throughout their automotive repair experience. This role requires a strong understanding of automotive repair processes, excellent communication skills, and the ability to manage customer expectations effectively.

Job description

Williams Auto Group has been a trusted name in the Charlotte community for over 80 years. We pride ourselves on providing exceptional service and building long-lasting relationships with our customers. Our business is thriving, and we're seeking enthusiastic individuals to join our team. We're seeking a motivated and customer-focused Subaru Service Advisor to join our team and contribute to our success.

Duties & Responsibilities:

· Serve as main point of contact for customers receiving Express repair work in our dealership service department

• Responsible for identifying, selling, and documenting services for customers
• Advise customer on necessary and recommended services, offer additional services & repairs when appropriate
• Enter estimates and cost on service order and explain costs to customer
• Schedule follow-up appointments with customer
• Maintain CSI at or above company standards
• Document services performed
• Communicate directly with foreman and technicians regarding the status of service work
• Continuously learn new information and participate in required training
• Maintain an organized, clean and safe work area
• Other duties as assigned

Job Requirements:

• Ability to work in a process-driver,
• Valid driver's license and good driving record
• Must be able to pass background and drug screenings

Job Benefits:

• Competitive base salary plus commission.
• Comprehensive training and support to help you succeed in your role.
• Health, dental, and retirement benefits.
• Employee discounts on Subaru vehicles and services.
• Opportunities for career advancement within the dealership.
• Competitive work schedule that promotes work-life balance, allowing you to enjoy your personal time while excelling in your career. No late nights!

At Williams Subaru, we value our customers and our team members. If you're a motivated, customer-oriented individual who is passionate about Subaru vehicles and exceptional service, we invite you to apply for this position. Join us in providing our customers with the best Subaru ownership experience!

To apply, please submit your resume and a cover letter detailing your relevant experience and your commitment to delivering exceptional customer service at Williams Subaru.

Subaru Client Advisor (Sales)

Duties & Responsibilities:
As a Subaru Salesperson at Williams Subaru, you will be at the forefront of our customer-focused sales team. Your role will be critical in helping customers find the perfect Subaru vehicle and guiding them through the process, including offering extended service contracts and coverages. To excel in this position, you should be a positive, self-motivated individual who is a team player, dedicated to delivering exceptional customer service.

• Customer Engagement: Engage with customers in a friendly and professional manner, actively listening to their needs, and providing expert guidance on Subaru vehicles and features.
• Vehicle Sales: Demonstrate Subaru vehicles, explain their features and benefits, and assist customers in selecting the right model to meet their requirements.
• Sales Process: Manage the complete sales process, from initial contact to closing the deal, including test drives, trade-ins, and financing options.
• Extended Service Contracts: Promote and sell extended service contracts and coverages to enhance customer satisfaction and provide peace of mind.
• Product Knowledge: Stay up-to-date on Subaru models, features, and industry trends to provide accurate and helpful information to customers.
• Team Collaboration: Work collaboratively with fellow sales team members and other departments to ensure a seamless and exceptional customer experience.
• Documentation: Accurately maintain customer records, sales contracts, and other essential paperwork.
• Customer Follow-Up: Maintain ongoing relationships with customers, ensuring their continued satisfaction with their Subaru purchase.

Job Requirements:

• Positive attitude and a strong commitment to providing exceptional customer service.
• Self-motivated with the ability to work independently while also being an effective team player.
• Excellent communication and interpersonal skills.
• Previous sales experience, preferably in the automotive industry, is a plus.
• Knowledge of Subaru vehicles and features is a strong advantage.
• Valid driver's license and clean driving record.
• Bilingual candidates are highly encouraged to apply
• High school diploma or equivalent; college education is a bonus.

Job Benefits:

• Competitive base salary plus commission.
• Comprehensive training and support to help you succeed in your role.
• Health, dental, and retirement benefits.
• Employee discounts on Subaru vehicles and services.
• Opportunities for career advancement within the dealership.
• Competitive work schedule that promotes work-life balance, allowing you to enjoy your personal time while excelling in your career. No late nights! Open 9-6:30 M-F and 9-5 on Saturday

At Williams Subaru, we value our customers and our team members. If you're a motivated, customer-oriented individual who is passionate about Subaru vehicles and exceptional service, we invite you to apply for this Subaru Salesperson position. Join us in providing our customers with the best Subaru experience from start to finish!

To apply, please submit your resume and a cover letter detailing your relevant experience and your commitment to delivering exceptional customer service at Williams Subaru.

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!

Contact us for the latest employment opportunities and to schedule an interview!